Return Policy

Thank you for shopping with Galax Optic! We strive to make your shopping experience enjoyable and hassle-free. Please take a moment to familiarize yourself with our return policy:

Returns

You must communicate with us before returning the product.
We do not accept returns where the consignee pays for shipping.
We accept returns within 30 days of delivery of goods.
The item must be unused and in its original condition.
Ensure that the item is returned in its original packaging.
Returns must be mailed to our designated warehouse.
The customer shall bear the responsibility for failure to complete the return due to force majeure factors.

We will also provide customers with return convenience as much as possible:
As much as possible, choose our overseas warehouse closest to the customer’s location as the return address.

For returns due to customer regret, in addition to paying the return postage fee, you also need to pay a product re-shelving fee. The product restocking fee is 30% of the order product amount.

We will try our best to meet the customer’s return demands. For example, if the original packaging of the product is damaged, we can also negotiate.
Customers who still need to return items without meeting our return conditions can negotiate with us.
Galax Optic reserves the right to deny returns that do not meet these criteria.

Default return address: 56 Lotus Rd, Baiyun District, Guangzhou, Guangdong 510000, P.R. China

Exchanges

After receiving the goods, if the customer regrets his choice and applies for an exchange, he must follow the return process.

If you received a defective or damaged item, contact our customer service team at [email protected] to arrange an exchange.
Exchanges are subject to product availability.

Non-Returnable Items

Customized or personalized items are non-returnable.
Items are not allowed to be returned after use.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.
We only accept returns using trackable shipping services.

How to Initiate a Return

To initiate a return, you must first contact our customer service team. We will communicate with you within 24 hours of receiving the message.
Include your order number and the reason for the return in your communication.

Contact Information

After the return process is successfully processed, we will complete the customer’s refund processing within 5 working days.

For any inquiries or assistance, reach out to our customer service team at [email protected].

Note: This policy is subject to change without notice. Check our website for the most up-to-date information.

Thank you for choosing Galax Optic!