Thank you for shopping with Galax Optic! We strive to make your shopping experience enjoyable and hassle-free. Please take a moment to familiarize yourself with our refund policy:
Refunds only include the amount within the order.
Customers who want a refund when their order has not been shipped can view the order cancellation policy.
Refund when the order has been shipped but the customer has not received the goods:
After the product is completely returned, the customer will also need to bear a restocking fee of 30% of the order amount.
If the product is returned damaged, the customer will be responsible for all product losses and a restocking fee of 30% of the order amount will be added.
If the product cannot be returned, we refuse to refund.
Refund after the customer receives the goods,once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed and applied to your original payment method.
Please allow 2-5 days for the refund to be reflected in your account.
Orders can be canceled within 5 hours of purchase. Please contact us promptly to cancel an order.
Credit Card Fraud Disclaimer
Please be informed that Galax Optic does not bear any responsibility for identifying or detecting fraudulent credit card activities. It is the cardholder’s responsibility to monitor and safeguard their card against any unauthorised usage. Galax Optic will not be liable for any loss, damages, or penalties suffered as a result of fraudulent credit card transactions. We advise all customers to maintain strict control over their credit card information and report any suspicious activities to their respective card issuing institution immediately.
For any inquiries or assistance, reach out to our customer service team at [email protected].
Note: This policy is subject to change without notice. Check our website for the most up-to-date information.
Thank you for choosing Galax Optic!