Warranty

We understand that selecting & buying a new piece of beauty equipment can be a daunting task. Whether it’s for your business or for yourself, you need your machines to be high quality and reliable. That is why Galax Optic offers a 1 year Warranty.

The information about the Warranty that follows applies only to Galax Optic machines, and not to consumables such as replaceable needles.

Warranty Overview:

We offer a 12 months Warranty for the main part of machine. The Warranty is not transferable unless your request for transfer is approved by customer support.

Warranty for Main Part Of Machine:

We guarantee your machine against defects in construction for 1 years from the date of delivery. When a structural defect in the main machine is brought to our attention, and evidence is provided demonstrating the structure defect (such as a clear video and/or photos), we will arrange for necessary repairs by providing videos showing clearly step by step how to fix the issue, or, only when deemed necessary by the technicians of Galax Optic, send the machine for repair or replace the original machine with a new machine.

Exceptions:

The above guarantees do not apply if cooperation by the customer to provide requested information such as photos and videos, is ignored or refused.

Warranty Exclusions:

The Warranty does not cover damage or defects caused by any of the following:

– Failure to follow usage instructions/misuse of the product

– Cases in which the buyer/customer refuses to or neglects to provide any evidence of the defect or damage claimed (example – negligence to provide a video)

– Alteration of the product

– Impact or insertion of foreign objects

– Application of harmful chemicals

– Normal wear and tear

Support After the Warranty:

Galax Optic will continue to be available to provide technical and related support, however there may be a cost for the buyer/customer, depending on what is needed.